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FAQ

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FAQ



FAQ –ONLINE ENROLMENT

Who is allowed to enroll online?
Only students enrolled under the current system (DM 270) or the previous one (DM 509) can enroll online. Those students who enrolled under a system predating DM 509 must enroll for the exam sessions through arrangement with their teachers and will have their marks registered in a register journal.

Can Erasmus students also enroll online for their exams?
Erasmus students entering in the 2012/2013 academic year can also enroll online for exams.


I cannot see my exam session data. Why is this?
In order to enroll for exams it is necessary to prepare a computer-based study plan. The student must have first presented a study plan for the current year which the Student Affairs Office has approved. For enrolment it is also necessary that the courses be listed in the digital student booklet and that under “didactic activity” the booklet states “Attended”.
If the exam session data cannot be found, this is most likely due to problems regarding the preparation of the study plan or the fact the student’s status is irregular due to delays involving the transfer process. In this case the student must contact the Student Affairs Office.
Any delays in the payment of the university fees does not mean the student will not be able to see the exams or the enrolment in the exam session.

Written exams that must be followed by an oral exam can be found in the menu section entitled “Partial exams”.
Before writing to complain that the exam for a particular session does not appear, please check this section.


Even though I can see the exams listed for a particular session, I am unable to enroll for any exam. Why is this?
Students can enroll for exams during a period that runs from twenty days to two days prior to the exam date. It is not possible to enroll outside of this time period.
Nevertheless, sometimes problems may occur in enrolling for exams even within the proper time period. This may be due to problems with the calculation of student attendance, which is obligatory for all Faculty courses. Therefore, if the program indicates the error as “The activity selected has not been adequately attended”, the student must contact the Student Affairs Office to regularize his or her position.


My marks do not appear on the online bulletin board? How is this possible?
The teacher will publish all the exam marks on the marks bulletin board (the system will notify the student of this by sending an e-mail to the student’s university email address); the student (from the Exams – Marks Bulletin Board menu) will receive an e-mail that already contains the exam outcome.
The student MUST connect to the reserved area ONLY if he wishes to refuse the mark; in all other cases accessing the area to see the mark and/or accept it is optional. The student has five solar days (thus, Saturday, Sunday and holidays included) to accept/refuse the mark (by selecting the marks icon and then accepting or refusing the mark). If there is no action taken by the student the mark will be considered to be accepted and will be duly registered.
In the event the mark does not appear in the Marks Bulletin Board, this means the teacher has not yet published the mark. If there is a long delay in publishing the mark the student may contact the teacher for clarification.


My mark appears in the Marks Bulletin Board, but it is the wrong mark. What should I do?
If the 5-day period for accepting/refusing the mark HAS NOT yet passed, the student must contact the teacher and report the error. In this way the teacher can verify the situation, modify the mark and publish it again.

If the teacher cannot be found within the 5-day period, the student must refuse the mark before this period has ended; in this way the teacher will not be able to register the erroneous mark.
After having refused the mark, the student must contact the teacher and report the error. The teacher will then make the proper correction and register the correct mark.

If the 5-day period for accepting/refusing the mark has already ended but the teacher has not yet registered the mark, the teacher must be urgently contacted.

My mark has disappeared from the Marks Bulletin Board but it hasn’t appeared in my marks record. Why has this occurred?
If a mark is not registered within 30 days of its publication it disappears from the Marks Bulletin Board. This does not mean it cannot be registered; it is a good rule for the teacher not to wait too long before registering the published marks, but there is no deadline for this.
In the event a teacher allows too much time to pass between the publication and registering of marks, it is a good idea to contact him or her for an explanation.
If the exam mark has been correctly published on the marks bulletin board and accepted by the student (even by means of a “silent” consent), the teacher must then apply his digital signature, which allows the system to confirm the mark.
If there is a delay in the appearance of the exam mark on the student’s record, the student should first contact the teacher to ask him to register the mark.
For all other requests, students and teachers can contact the appropriate personnel.


Too much time has passed between the exam date and the registering of my mark. What should I do?
If an exam mark has been correctly published in the marks bulletin board and accepted by the student (even by means of a “silent” consent), it is the teacher who is responsible for transferring the mark to the electronic student marks booklet. In fact, the teacher must apply his digital signature in order to allow the system to confirm the mark. In cases of a delay in the registering of the mark in the student’s record, the student should contact the teacher to ask him to proceed with the mark registration.

The teacher claims he has registered my mark, but it does not appear in my exam record. What should I do?
If a student is behind in the payment of his university fees, the registered mark will not appear in his examination record. Thus, he should pay what is owed on his university fees in order to ensure his record is updated.
If the student is not in arrears with the payment of his fees, he should contact the Student Affairs Office for additional verification.

An erroneous mark has been registered under my name. What should I do?
If a student becomes aware of an error in the registering of a mark, he should urgently contact the teacher, who will then ask the Student Affairs Office to cancel the registered mark and proceed with a new registration with the aid of the appropriate personnel.

Do the Optional Didactic Activity, Internships and Other Activities have to be registered online?
Yes. Every teacher will initiate exam sessions and inform students about how they can demonstrate they are entitled to enroll for exams.

My particular problem is not encompassed in the above cases. How can I resolve my problem?
For all problems not encompassed in the FAQs, the student should contact the departmental Didactics Office.
When contacting this office or contacting the webmaster, the student must include in the email his or her matriculation number, the code of the exams in question, and the date of the exam session for which assistance is requested.